How it works.
Two arcs, one system.
Wakefully runs across five moments in every stay. On the left rail is what the guest experiences. On the right rail is what the wellness team sees. Same arc, two audiences, one intelligence layer.
One link in the confirmation email opens a five-moment arc: intake, morning reflection, evening incubation, checkout brief, 30 and 90-day re-read. The guest experiences ritual. The operator sees pattern, match, and proof.
- Before arrival
Six questions. Three minutes.
One link in the pre-arrival confirmation email. The guest answers conversationally, in the browser. At the end, an Insight Reveal — the first 'this property already understands me' moment.
Guest Intelligence Brief in the dashboard.
A structured read of nervous-system pattern, six-domain baseline, recommended modality match, and belief/identity narrative — in the practitioner's inbox by check-in morning.
- Morning · during the stay
A one-minute reflection, decoded.
A dream fragment, a mood, or a single sentence. The Codex returns a Morning Reflection: a brief reveal and a micro-shift to carry into the day.
Matching tab refreshed overnight.
Per-guest modality recommendations for the day, based on what surfaced during the night's processing — not a fixed itinerary.
- Evening · during the stay
A guided incubation that closes the day.
A short visualization seeded from the day's pattern. Sets up tomorrow's insight so Day 2 feels like a continuation, not a fresh start.
Compound movement in the Trends tab.
Day-over-day pattern arc across the cohort. Themes that are integrating; themes that are still open.
- At departure
A branded Checkout Brief the guest keeps.
A radar-chart summary of transformation across six domains, aligned to the intake goals, written in the guest's own language. Shareable as image or PDF.
Transformation record and renewal hook.
A property-branded artifact captured at peak recall. Seeds the next stay's Guest Intelligence Brief.
- 30 & 90 days after
A quiet re-read. Not a survey.
The same six-domain instrument, this time measuring what integrated. A check-in that feels like the property still cares.
Durability at program, cohort, and practitioner level.
Not 'did they like it' but 'did it hold.' The artifact renewal conversations actually run on.
Read → Match → Measure → Capture
Live within weeks. No new infrastructure.
Wakefully routes through the property's existing booking confirmation email. The Partner Dashboard is web-based. What the property already sells stays exactly as it is.
- 01T minus 14 to 1 days
Link in confirmation email
One line inside the property's existing pre-arrival email. No new touchpoint, no new app.
- 02T minus 3 days · median
Guest completes the intake
Three to six conversational minutes in the browser. The Codex reads language, tone, and pattern.
- 03Check-in morning
Brief in the Partner Dashboard
The Guest Intelligence Brief is on the practitioner's screen before the guest walks in.
Ready to see the actual surfaces?
The Platform page walks through every screen the guest and the wellness team touch — intake, dashboard tabs, checkout brief, durability re-read.
One arc. Two audiences. One intelligence layer.